Recover your accounts and email addresses
Restore your ReptiMail workspace on another device with an encrypted backup and a recovery code.
Protect your workspace before losing a device
In your mailbox, open “Account recovery”, enable recovery and download your code. Keep the file in a safe place, separate from your phone, such as a password manager or a personal backup.
Restore on another device
Open ReptiMail and “Account recovery”. Enter your saved code and choose “Restore my workspace”. Reserved addresses, external accounts, loaded messages and backed-up drafts are restored. The backup replaces the workspace displayed on that device.
Understand recovery limits
Messages and attachments remain on the mail server. Files attached to a draft need to be added again. An expired temporary address does not become active again. An external provider may require a new sign-in. Without an enabled backup and a saved code, ReptiMail cannot recreate a previous browser identifier.
Your code grants access to your workspace. Never share it with support or anyone else. Creating a new code invalidates the previous one.